Collaborative Strategy

When collaborating with agencies & companies to solve a certain problem, we will achieve validated ideas & strategies together - with an elegant & efficient solution as a result. This means mostly co-working with C-level, involved team leads & design during the project. My agile work style is always contemporary, innovative & up to global enterprise levels. Key factors: Humans 1st, a great design & your business in mind.

Customer Experiences

Designing & improving a modern CX is my main topic. Today, a CX has to be human-centric, delight customers at each step of their journey & nurture strong customer-brand relationships - physically & digitally. This can only be achieved with Right Data (not just Big), a strong customer PoV & validated ideas. I can help you to understand your customers and align the results with your brand ideals & business goals.

Service Design

Service Design is a Design Thinking discipline - and more than just creating new customer services. In a modern CX, it holistically choreographs processes, tech & interactions within complex physical & digital systems to co-create value for relevant stakeholders. Always based on validated facts in reality - not on assumptions or, "stuff that worked in the past". The goal: Solving issues & initiating innovation.

From visual communications to a marketing start-up, consulting work for DAX 30 companies to service design - my years of international experience are full of improvements, improvisations & change. A journey full of joy, loss, fun, pain & lots of learnings. Out of curiosity & with a constant drive in life. That's why I'm able to work with different small or big teams, on remote or while traveling. So...why me?

Over the years I collaborated in, worked for & enjoyed many different projects with different clients, agencies & companies. Main industries so far: Automotive / Retail / Consumer Goods / Media & Entertainment / Transport & Travel / Action Sports. Mostly around the EU, but also with teams from the UAE, USA & Japan. Currently, my HQ resides in Berlin/Germany. A complete project or an agency workshop? I'm always open for new challenges.

No matter if it's an improvement or a brand new Customer Experience - I'm here to help. As a strategist, designer & consultant, the results are always validated ideas & improvements for human-centred customer experiences. Including platforms, ecosystems, physical & digital touchpoints. What I've done so far in my collaborations: CX & Business Modelling / Retail Customer Experiences / B2B Customer Experiences / Customer Service Experiences / Digital Workplace Experiences / Digital Workplace Platforms. You can learn about my work & my projects in my current overview.

In my 3 main pillars of Strategy, CX & Service Design, creativity is my main approach. My work is based on a synthesis of structured factors like problem identification, stakeholder centricity, business & personal conversations to detect key drivers & to create valuable validated ideas. My goal is to find out the Why, not just the What. "Technology Is The Answer - But What Was The Question?" Time to find out.